Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (Audio)

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One thing that every one of us has in common is the need to make the most of dealing with people. And for most of us, one of the biggest challenges is effectively confronting those who have failed us in some way. Some of these individuals either can‘t or won‘t deal with failed promises. Others have broken rules, missed deadlines, or behaved badly. And, if nobody confronts these people, simple problems quickly grow into chronic problems.

New research demonstrates that these disappointments aren‘t just irritating. They‘re also costly - sapping organizational performance by 20 to 50 percent. In our summary of Crucial Confrontations, you‘ll learn how to permanently resolve failed promises and missed deadlines; transform broken rules and bad behaviors into accountability; and strengthen relationships while solving problems.

The authors of Crucial Confrontations are Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. They are the co-founders of the consulting firm VitalSmarts, whose clients include more than 300 of the Fortune 500 companies. Their previous book was the New York Times best-seller Crucial Conversations.

For their new book, they spent more than 10,000 hours over two decades studying more than 25,000 people across dozens of institutions. What they found is that the most powerful and effective people in the workplace are those who know how to hold others accountable. In this summary, you‘ll learn how to do just that. As Tom Peters raves, “If you read only one ‘management‘ book this decade, I‘d insist that it be Crucial Confrontations.”