In Daniel Goleman's international bestseller, Working with Emotional Intelligence, he defines what it means to bring emotional intelligence to the workplace. Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Goleman insists that a high level of emotional intelligence is important for everyone in business. But at the highest levels, in leadership positions, emotional competence makes an even bigger impact on a person's success. According to Goleman's landmark 15-company study of leadership at the highest levels, management stars show significantly greater than normal strengths in a range of emotional competencies, among them influence, team leadership, self-confidence, and achievement drive. On average, close to 90 percent of their success in leadership is attributable to emotional intelligence.
In this summary, we explain why emotional intelligence counts more than IQ or expertise in determining excellent job performance and outstanding leadership. We also describe the 25 emotional competencies of outstanding performers. As you listen, you'll be able to inventory your own strengths, and to pinpoint any areas where an improvement would dramatically enhance your career and your business.
